Refund & Cancellation

At SanatanSeva.com, we prioritize customer satisfaction and aim to make your shopping experience hassle-free. If you face any issues with your order, we offer a simple and clear return & refund process.

When Can You Request a Return or Refund?

  1. Wrong Product Received

    • If you get a different product than what you ordered, you can return or exchange it.

    • Proof Needed: An unboxing video is required for verification.

  2. Manufacturing Defect

    • If the product has a defect, we will replace it or provide a refund.

    • Proof Needed: A video showing the defect is required.

  3. Damaged Product

    • If your product arrives damaged, send us an unboxing video within 12 hours of delivery.

    • We will resolve the issue immediately.

Note: If your return reason is not listed above, you may still be eligible for a refund, but we will deduct shipping and handling costs.

How to Cancel or Return an Order?

✅ Order Cancellation

  • You can cancel your order within 12 hours after placing it.

  • Once the order is dispatched, cancellation is not possible.

✅ Received the Wrong Product?

  • Contact Chat Support or email us at sanatansevasansthan4@gmail.com

  • Return the product unused, with original packaging & accessories, within 24 hours.

  • You can choose a refund or exchange.

✅ Product Damaged in Transit

  • If your item is broken or damaged during delivery, send us an unboxing video within 12 hours.

  • We will resolve the issue quickly.

Shipping Costs for Returns

📌 Within India

  • 0-500 gm: ₹100

  • 500-999 gm: ₹150

  • 1-2 kg: ₹250

  • Above 2 kg: ₹250 + ₹125 per extra kg

  • Shipping charges are non-refundable.

📌 For International Orders

  • Refunds cover product cost only.

  • Shipping charges are non-refundable.

For any help, contact us via Chat Support or email at sanatansevasansthan4@gmail.com We are here to assist you! 😊