Refund and cancellation
At Sanatan Seva Sansthan, we are committed to ensuring that our customers have a fulfilling and hassle-free shopping experience. We understand that there may be occasions when you need to return a product or cancel your order. Our return and cancellation policy is designed to be straightforward and customer-friendly.
Eligibility for Returns:
- You are eligible to return a product within 15 days of its delivery.
- The product must be in the same condition as when it was delivered, unopened, unused, and in its original packaging.
- Customized or personalized items are not eligible for returns unless there is a defect.
- Orders can be cancelled within 24 hours of placing the order. To cancel your order, please email us at support email@example.com with your order details.
- If the order has already been dispatched, we will not be able to cancel it. However, you can return the product once you receive it, according to our returns policy.
- To initiate a return, please contact our customer service team at firstname.lastname@example.org within 15 days of receiving the product. Mention your registration number and the reason for the return.
- After reviewing your return request, our team will provide you with a Return Authorization and detailed instructions on how to send back the product.
- Ensure the product is well-packed to avoid any damage during transit.
- Once we receive and inspect the returned item, a refund will be processed to the original method of payment within 7-10 business days.
- In the case of order cancellation, the refund will be processed within 7 business days after the cancellation request is confirmed.
- If you would like to exchange an item, please follow the return process and place a new order for the item you want.
Our customer support team is here to assist you with any queries or concerns regarding our return and cancellation policy. Please feel free to contact us at email@example.com. We value your satisfaction and are dedicated to ensuring a pleasant experience with every purchase you make.
Thank you for choosing Sanatan Seva Sansthan. We appreciate your patronage and are here to assist you every step of the way.